Shipping and Returns

SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered. Items in stock typically ship out within 48 hours. Delivery is typically 4 to 7 business days. We do return shipping by expedited in Western Canada, Expedited Post in Eastern Canada, and Air Post to USA.

Shipping Charges

Free shipping on return sharpening of ($100.00 or 10 or more items  within Western Canada and over $200.00 from Ontario to Nova Scotia!

Free shipping on shampoo when buying case lots of 4 or more or 10% discount which ever is greater!  This does not apply to partial cases.

We ship all sharpening with $100.00 insurance. If you want to purchase more insurance, please let us know. Generally this service will take 2 to 4 days.

Shipping return on sharpening can be anywhere from 1 day to 3 days depending on work load! Please call for a better quote on the time it will take to sharpen your tools; some seasons are busier than others. Please call for details!

Shipping costs are only estimates.

RETURN, EXCHANGE POLICY, & CANCELLATIONS

Our goal is to ensure your complete satisfaction with your purchase or sharpening.

Return Policy

If you are dissatisfied with your order, you can return your items for a prompt refund or exchange. Refunds for items returned within 30 days of the purchase date as long as new items have not been used and returned in pristine condition and box. You will credited in the full amount (excluding shipping charges) and in the same form as the original payment type. Left handed Scissors there is no exchange do to special ordering of product.   Scissors must be in perfect shape and not used, for refund or exchange!

Please call us toll free at 1-877-388-7401 or email Customer Service sales@adamsnewedge.com for further instructions regarding exchanges or returns.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. Please see our Return Policy.

Return Address:

Adams New Edge Sharpening and Supplies
2351A Rosewall Crescent, Courtenay, B.C. Canada V9N 8R9
Phone: 1-250-338-4670
Toll-free: 1-877-388-7401
E-mail: sales@adamsnewedge.com